Tech Support Executive

About Azim Premji Scholarship

The Foundation initiated the Azim Premji Scholarship to support girl students from disadvantaged backgrounds to pursue their college education. This program will be launched in phases starting with select geographies and will cover the entire country in the next few years. For more details, please visit our website.

Job Description:

Tech Support Executive will support the implementation and day-to-day operations of the Azim Premji Scholarship technology systems and infrastructure.

The role will be responsible for managing portal operations, user access and permissions, issue tracking and resolution, maintenance of school/college master data, and coordination with technology partners and internal teams for operational and technical support.

The position will also support management of technology assets including AV systems, biometric devices, cloud phone solutions, and user support for softphone and connectivity-related issues across processing centres. The role requires ability to work with technology systems, monitor operational workflows, maintain accurate records and reports, and coordinate effectively with multiple stakeholders to ensure smooth programme operations.

Roles & Responsibilities:

1. Monitor and resolve allocation anomalies, workflow issues, portal access issues, and data discrepancies
2. Manage user creation, role assignment, and access permissions
3. Maintain and update school/college master data in coordination with relevant stakeholders and technology partners
4. Manage technology assets including AV systems, biometric devices, and cloud phone solutions
5. Coordinate with IT teams for laptop allocation and maintenance
6. Provide softphone/cloud phone setup and troubleshooting support for users
7. Coordinate with internal teams and technology partners to ensure operational continuity

Qualification and Experience:

1. Bachelor’s Degree in Engineering or Equivalent Technical Qualification
2. Minimum 2 years of relevant experience in portal operations, IT support, or a related domain

Technical Skills & Tools:

1. Comfort in using technology tools such as mobile applications, web applications, reporting tools, and productivity tools (Microsoft/Google Suite)
2. Ability to work with multimedia tools for creating user guides and training materials
3. Basic understanding of data analysis, reporting, and visualisation
4. Proficiency in portal/system administration and user management
5. Analytical ability to diagnose and resolve data or workflow issues
6. Working knowledge of AV systems, biometrics hardware, and cloud telephone platforms
7. Basic network troubleshooting and connectivity monitoring skills
8. Strong coordination and communication skills for cross-functional collaboration
9. Ability to maintain accurate logs, reports, and master data records

Skills and Attributes:

1. Strong organisational skills with ability to manage multiple operational workflows
2. Attention to detail in tracking, reporting, and data management
3. Problem-solving approach to resolve system and operational issues
4. Effective coordination and communication with internal teams and partners
5. Comfortable working in an in-office environment